Help Centre

Introduction to Callisto

What Callisto does and how it fits into your agency workflow.

Setting up your account

Complete your agency profile and get ready to go live.

How to set up Gmail forwarding

Forward your Rightmove, Zoopla and OnTheMarket enquiry emails to Callisto so leads are called automatically.

How to set up Outlook forwarding

Forward your Rightmove, Zoopla and OnTheMarket enquiry emails to Callisto from Outlook.

Configuring your AI assistant

Customise the AI's script, voice and qualification criteria.

Understanding the lead pipeline

How leads move through Callisto from first enquiry to booked viewing.

Lead statuses explained

What each status means and what action (if any) you need to take.

Booking and managing viewings

How viewing bookings work and how to manage them in Callisto.

AI call transcripts

Where to find transcripts and how to get the most out of them.

Setting calling hours

Control when Callisto is allowed to make outbound calls.

Analytics & reporting

Understanding your lead performance data.

AI is not calling new leads

Steps to follow if leads arrive but no call is triggered.

Booking link not working

What to do if leads report they cannot book a viewing slot.

Portal connection issues

What to do if enquiries from Rightmove, Zoopla or OnTheMarket are not appearing.